Privacy Notice

Who we are

This platform is operated by Nora Karkach Consulting ("we", "us", "our"), the data controller for your personal information. The service is marketed as TCS Call Intelligence™.

What data we collect

We collect the following categories of personal data:

• Account data: name, email address, and authentication details needed to create and secure your account.
• Call and transcript data: transcripts, recordings, or documents you upload so our AI can generate reviews.
• Usage data: how you interact with the platform, including feature usage and error reports.
• Device and log data: IP address, browser type, and timestamps for security and troubleshooting.
• Support messages: any communication you send us for help or feedback.

Why we use your data

We process your data for the following purposes:

• To provide the call-review service and generate coaching feedback.
• To manage your account, membership, and access to the platform.
• To keep the platform secure and prevent fraud or abuse.
• To improve the product and fix issues.
• To respond to your support requests.

The legal bases are contract performance, legitimate interests (security and product improvement), and consent where required by law.

Who we share data with

We only share your data when necessary:

• Paddle.com: our online reseller and Merchant of Record for payments, subscriptions, tax compliance, and invoicing.
• Service providers: hosting, authentication, analytics, and AI processing providers bound by confidentiality.
• Professional advisers: legal or accounting professionals when required.
• Authorities: when required by law or to protect our rights.

How long we keep your data

We keep your personal data for as long as your account is active or as needed to provide the service. Call transcripts and reviews are retained according to your membership and can be deleted upon request. When data is no longer needed, we delete or anonymise it.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or export your data, and to object to certain processing. To exercise these rights, contact us through your account or the support channel.

Security

We use appropriate technical and organisational measures, including encryption, access controls, and secure hosting, to protect your data.

Cookies

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be posted on this page with the updated date.

Contact us

If you have questions about this Privacy Notice or how we handle your data, please contact Nora Karkach Consulting through your account or the support channel listed on the platform.